Help and Faq

Sandy Paw Co. does not accept returns. If there is a problem with your order, please email us within 24 hours after your package was dropped off and we will try our best to accommodate you.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our current processing time is 4-7 business days - not including weekends and holidays. Some of our materials have been taking longer to get to us, due to this, some orders will take a little longer than usual.

Yes! The shipping is based on weight and distance so I have no control over what the worldwide shipping cost is. Our standard US shipping is free though!

Bandanas:

We recommend hand washing them in cold water and laying flat to dry or spot cleaning so that they do not tear or frey. Do not bleach. Bandanas will wrinkle after wear - iron gently as needed.

Scrunchies:

Scrunchies can be hand washed in cold or machine washed. Lay flat to dry. Iron as needed.

Key Fobs:

Do not wash your key fobs as it could ruin the hardware.

Please refer to our size guide. Always measure your pup's neck before ordering, because our items are made to order. If your bandana does not fit your pup, you will not be entitled to a return or refund. We are sorry for any inconveniences this may cause. If you are unsure of which size you should order, we are always willing to answer any questions you might have!

No, you can only use one discount code at a time.

If the discount code that you have does not work, please send us an email (sandypawco@gmail.com) or dm us on our Instagram @sandypawco.

Not at the moment but be on the lookout for an email and an Instagram post regarding this!

No - unfortunately, we can't afford to give out free products.

While I would love to participate in every giveaway, we just aren't able to. Since we are a small business, we can't give out free stuff all of the time. We can only sponsor a few giveaways a month! Please send us a dm on our Instagram @sandypawco or an email (sandypawco@gmail.com) If you are a current Sandy Paw Co. model, we will always sponsor your giveaway! Just dm us on our Instagram telling us what you would like us to donate and the reason for your giveaway!

Unfortunately, no. It is very difficult for us to keep track of discount codes unless they are used during purchase. Our models 15% off codes are always available to use when placing an order!

Yes! Please email us at sandypawco@gmail.com and let us know what you are looking for and we will get back to you as soon as possible!